Radio frequency operation ensures that our remotes will work without interference from other household appliances. You can control your fireplace from up to 30 feet away. Our advanced engineering method includes a step quality control process, and our remotes are designed to operate with most brands of fireplaces, inserts, stoves and log sets.
A full five-year warranty covers all models. If it doesn't, you may need to have your fireplace serviced by a technician. The remote control transmitter and receiver box are both battery powered. Check the batteries in your units to make sure they have a good charge, and there isn't any damage from corrosion.
Also check to make sure they're touching the contacts. If the batteries are good, you can move the dip switches on the receiver box and remote control to any position you choose. Keep in mind: they have to match in order to work. After you've changed the dip switches and they match up, the remote control should once again operate the fireplace.
If you're not able to get your Ambient remote to work, feel free to contact us with any further trouble. Our product experts are available Monday through Friday 9 a.
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Your Name required. The transmitter will operate the remote receiver from 1foot to a maximum of 30 feet. The operational range is reduced when batteries are low or when the receiver is inside a metal enclosure. Page 5: Troubleshooting Ambient Technologies warrants each new Ambient Technologies remote control against any defects that are due to faulty material or workmanship to the original owner, for a period of five years after the original date of purchase.
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