Have you tried connecting the mouse to another computer and check if it works fine? Have you tried connecting the mouse to a different port and check if it works fine? Were any changes made to the computer prior to the issue? Do other wireless devices work fine on the computer? What is the model of the Logitech mouse? Method 2: Follow the steps provided and check if it helps to fix the issue.
Click Start 2. Click Device Manager 4. In Device Manager Double-click on the missing mouse device. Try to update the drivers for mouse. Was this reply helpful? Yes No. Sorry this didn't help. Follow the same steps as given in the step 1 to know how to uninstall a driver. To uninstall Microsoft Intellipoint software, you need to go to programs and features wizard in the control panel.
Once you completely uninstall the software, download and install the keyboard software and drivers by visiting the link below. If the issue still persists beyond these steps, then rename the setupapi. Right click on Setupapi. This log file will pinpoint the source of the problem. Hope this information is helpful and let me know if you need any further assistance. Visit our Microsoft Answers Feedback Forum and let us know what you think.
Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. This time uninstalling the driver I had to reboot to get the trackball to work. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
Insert the wireless dongle in a USB port if the mouse has a wireless dongle. Insert batteries and turn on the mouse. Press the button on the bottom of the mouse to put it in pairing mode Bluetooth mouses only.
Click the Bluetooth icon in the taskbar on Windows or the Menu bar on Mac. Click Add Bluetooth Device Windows only. Click the mouse in the list of devices on Windows, or click Connect next to the wireless mouse on Mac. Did this summary help you? Yes No. Log in Social login does not work in incognito and private browsers.
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Cookie Settings. Learn why people trust wikiHow. Download Article Explore this Article methods. Related Articles. Article Summary. Method 1. Turn on the Logitech mouse. If your wireless mouse needs batteries, open the battery compartment on the bottom check if it takes AA or AAA batteries.
Insert the batteries the way the diagram in the battery compartment indicates. Plug in the wireless receiver. On a desktop computer the USB ports are usually on the back of the computer tower, while on a laptop computer the USB ports are usually on the sides. Press the Connect button if needed. The Connect button is generally on the bottom of the wireless mouse. You may need to use a paperclip or thin instrument to press the connect button.
When the wireless mouse connects to the receiver, you will be able to use it on your PC or Mac. Not all wireless mouses have a connect button. Some will connect automatically. If you cannot locate the Connect button, consult the user's manual or manufacturer's website for the mouse model.
Some Logitech wireless mouse models have a Channel button on the bottom. If your wireless mouse has a Channel button, press the Channel button to select a channel before pairing with the wireless receiver. Move the mouse back and forth.
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