We have the same issue, installing from the portal. Uninstall and reinstall works sometimes but not others. Updated host file to reflect office portal as suggested by a consultant, works sometimes but not all the time. From Registry Editor, browse to if you are using Office :. Choose the Office profile that you want to delete, and then choose Delete.
From the Identity hive, navigate to the Profiles node, choose that same identity, open the shortcut menu right-click , and then choose Delete. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Edit at your own risk.
Thanks for posting back. From your screenshot, we notice that your Office is unlicensed, please check if this article helps you solve the problem: Unlicensed Product and activation errors in Office. If the issue remains, please provide a full screenshot of your Office subscription page. As I've already explained, the issue is that I can't log in because of the error. Here is the subscription page screenshot. I'm sorry it's in Russian, but I don't have the language setting in the Settings menu in the top right corner to change it.
I would also like to not publicly post my full unique identifier. Thanks for letting us know the above information, to better troubleshoot and investigate your issue, we need to collect some information in PM , you can share with us. Thanks for your patience and providing the information with PM, actually based on our search, there is nothing wrong about your tenant, you should log in as expected without any error even though you back to another country.
Therefore, we suggest you try to switch another Internet environment, please connect another WiFi or a mobile hot pot to see if the Internet will cause the issue.
Moreover, here is a similar thread solved via resetting the Internet Explorer default settings. You can have a try and see the result. Greetings, around a week ago my Office desktop apps started acting strange.
I have Office A1 Plus for students subscription active. Here are the methods I've tried to fix this error: - Waiting a week to see if this isn't indeed just a server issue - Logging out of my account on Office desktop apps.
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. It looks like there are more and more affected users within our organization, and afraid that it would affect the flow.
Kindly try to Open your office products when in safe mode to do so kindly see Open Office apps in safe mode on a Windows PC - Microsoft Office and check to see if the issue still persists. You may also try to run the Support and Recovery Assistant app which runs on windows PCs and may help identify any fix or activation issues with Office , for details on how to use the Support and Recovery Assistant kindly see About the Microsoft Support and Recovery Assistant - Office Support.
Details required : characters remaining Cancel Submit. We've tried the steps that you have mentioned as above already. Unfortunately, despite that, the error seems to be prompting again.
At the same time, more users are being affected by it currently. However, my team have contacted Office Business Support in the meanwhile too. If you have additional technical advice's to let us know prior to our contact with them, do update me on it as well, as I'll still be monitoring this platform.
Some of the methods we have tried to troubleshoot and do: 1 Removed function key in the registry cipher suites 2 Confirmed that his accounts are working with other MS applications including webmail. I have the same question 5. Report abuse. Details required :. Cancel Submit. Hi Nigel Greetings Thank you for posting in Microsoft community.
Please confirm what subscription you're using. Please feel free to keep me updated. Regards, Momo.
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